Terugbetalingsbeleid

Returns & Exchanges Policy

We have a 14-day return and exchange policy, which means you have 14 days after receiving your item to request a return or exchange.

To be eligible, your item must be in the same condition that you received it: unworn or unused, with tags attached, and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return or exchange, please contact us at contact@vintemod.com.

Returns should be sent to:Vintemod Clothing Conradwerf 213 1505 KB Zaandam Netherlands

If your return is accepted, we’ll send you instructions on how and

We have a 14-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@vintemod.com. Please note that returns will need to be sent to the following address: Conradwerf 213, 1505KB, Zaandam, Netherlands

If your return is accepted, we’ll send you instructions on how and where to send your package. Customers are responsible for return shipping costs, except in cases where an item arrives damaged, defective, or incorrect. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@vintemod.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@vintemod.com.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return or exchange questions at contact@vintemod.com.

Damages and Issues

Please inspect your order when you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and make it right as quickly as possible.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, including custom or personalized products and items that cannot be returned for hygiene or safety reasons.

Please contact us if you have questions about whether a specific item is eligible for return.

Gift cards cannot be returned.

Exchanges

You have 14 days after receiving your order to request an exchange.

The fastest way to get the item or size you want is usually to return your original item and, once the return is accepted, place a separate order for the new item.

If you would like help with an exchange, contact us at contact@vintemod.com within 14 days of receiving your order.

European Union 14-Day Cooling-Off Period

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without needing to provide a justification, subject to applicable exceptions under EU law.

Returned items should be in the same condition in which you received them, unworn or unused, with tags attached and, where reasonably possible, in their original packaging. You’ll also need your receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether your refund has been approved.

If approved, you’ll automatically be refunded to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at contact@vintemod.com.